Refund Policy

Last updated [effective date]

We want you to be happy with your show. If something isn't right, email hello@projectorstud.io and we'll make it right.

Try before you buy

The free version lets you map your windows and run two full shows on your own house, so you can see exactly how it looks with your projector before you spend anything.

14-day refunds

If you're not satisfied with an All-Access subscription or a show pack, ask for a refund within 14 days of the purchase and we'll refund it in full. You don't need to give a reason, though we always appreciate hearing what didn't work.

Renewals

All-Access renews once a year, and we'll email you before it does. If a renewal goes through that you didn't mean to keep, contact us within 14 days of the renewal date for a full refund.

Cancelling

You can cancel All-Access at any time. Cancelling stops future renewals, and you keep access until the end of the year you already paid for.

How refunds are paid

Refunds go back to the original payment method through our payment partner, Stripe. Depending on your bank, they usually appear within 5 to 10 business days.